Emily Thomas

Emily Thomas Emily Thomas Owner/Agent Cincinnati, OH 45241 (P) 513.662.7000 (F) 513.662.7243 emily@pathwayinsurance.net

Hi, my name is Emily Thomas and as Jack mentioned we are very interested in providing a superior level of customer service. So many companies want to condition us to believe that price is the only factor that you should consider when shopping for insurance, it is a factor but it shouldn’t be the only reason why you change insurance companies.

Because Pathway Insurance is an independent agency located in Cincinnati, we have the ability to price shop your insurance with a large number of highly rated companies. Click here to do that now. This is a significant advantage to Cincinnati residents because not one single insurance company can guarantee the best price for each person’s individual situation. For instance, one insurance company may specialize in high risk insurance for drivers who have a few accidents or too many tickets, while another company specializes in giving you the lowest car insurance rates when you have no tickets or accidents in the last five years.

We represent insurance companies that offer the best of both worlds. Have you been labeled as a high-risk driver? We can help you find the best Cincinnati rates for high risk drivers. Are you a parent and your teenage son or daughter is now driving, but your premiums have increased substantially? We represent companies who offer the lowest insurance rates for teenage drivers in Cincinnati. Oh, and I almost forgot to mention our northern Kentucky neighbors, we represent two different insurance companies in Kentucky that have the best car insurance rates for Kentucky drivers, no matter if you live in Florence Kentucky, or Lexington Kentucky. Click Here to complete our free online insurance request form that will take just a minute or two with car insurance rates as low as $29.95 per month for qualified drivers.

As I mentioned earlier, price is only one factor that should be taken into consideration if you are thinking about changing to a different insurance company. It does you absolutely no good to get a really cheap car insurance rate, or a really cheap home insurance rate if you do not have sufficient coverage, or if you can’t seem to get anyone to return your phone call or answer your billing questions.

So that being said, it’s very important to me that we not only provide great insurance rates for our insurance clients, but we also want to provide a superior level of service to you. What that means is that we return phone calls, and answer questions about your coverage, and if a problem arises we try to help you solve it.

It can be quite frustrating if you have a problem only to be transferred from one person to another and then finally you get hung up on! I have had this happen to me a number of times from the cable company to our mortgage company. It seems like the bigger the company is the less concerned they are with having courteous customer service representatives that are knowledgeable and can solve problems.

So every time I speak with a customer service representative who doesn’t know what they are doing it always makes me think how important it is for us an agency to provide the best possible experience for our clients.

We have an excellent staff of team members who are interested in answering your questions and in assisting you with your insurance needs. And we offer a complete satisfaction guarantee to our clients. If you are not satisfied I want to know about it personally, and I will do what I can to correct the situation. All you need to do is to call me or send an email to emily@pathwayinsurance.net. I will promptly respond and do my best to correct the situation if it is in my power to do so.

Thank you for your time, and please remember we are here to service your needs. Feel free to call and speak with any of us, have a great day.